FAQ’s

When is the Nursery Open?

Playgroup opens for five sessions a week:Monday, Tuesday and Wednesday 9.15am to 1pm or 3pm.

Thursday and Friday 9.15am to 1pm

Lunchtime is between 12pm – 1pm

Lunch must be provided by parents/carers and we also ask parents/carers to provide a piece of fruit for mid-morning break.

The staff/child ratio depends on the age of the child. We follow the government regulations:-

2 year olds: – 1 staff member to every 4 children.

3 – 4 year olds: – 1 staff member to every 8 children

 

What Qualifications do your staff have?

6 staff members hold level 3 NVQ. (We currently have 8 staff)

All staff currently undergo a three month induction period and attend Paediatric First Aid training. All staff also attend safeguarding training.

Inco representatives: – Lesley Bailey & Jane Preston

Health and Safety representative: – Karen Claridge

Food and Hygiene Representative: – Sally Allison

All staff attend other courses relevant to their work. As an organisation, we are committed to the continuous development of our staff.

 

What will the Children be given to eat and drink?

Children have access to a water dispenser at all times.

Snack: We provide milk, water or sugar free orange squash (parents determine what they would like their children to drink on their registration form when they first start). Fruit is provided by parents to be shared amongst the children.

Afternoon session: – We provide a drink and biscuit for the children.

 

Do I have to provide Nappies?

Yes

 

What happens if my child falls ill whilst at nursery?

If your child is taken ill at The Warren Nursery, we will contact you immediately. Our staff are trained to give first aid for minor injuries and we have comprehensive policies and procedures in place to deal with more serious emergencies.

 

What happens if my child is ill and cannot attend nursery?

We follow the government public health guidance on infection control in schools and other childcare settings of which there is a poster on display in the main hall.

If your child misses nursery due to illness, unfortunately, no refund can be made. In the interest of the other children, it is important that your child is well before returning them to the nursery.

 

What happens if I am delayed in collecting my child?

Sometimes parents are unavoidably delayed. Please let us know as soon as possible to avoid unnecessary concerns. Arrangements will be made to look after your child until you arrive. In the event that you are more than 10 minutes late, we may have to make an additional charge to cover staff costs.

 

If I have a complaint – what should I do?

We believe that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns about the running of the setting. We anticipate that most concerns will be resolved quickly, by an informal approach with the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns. We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all of the parties involved.